What you need to know:
- Payments in the KH store are made securely via Stripe, with all items listed in $AUS. Shipping costs are calculated at checkout according to weight.
- Local orders will be shipped via Australia Post within 3 to 4 business days of the order being placed. Due to the recent changes at Australia Post, please allow extra delivery time for your parcel to arrive (ranging from 5 to 10 business days depending on your location within Australia). All customers will be provided with a tracking code to track your parcel.
- International orders will be sent through Australia Post. Please note this can be a slow transit, ranging from 4 to 8 weeks. If you would like to receive your order sooner please use the Contact page to arrange an alternative shipping option.
- All items are packed with care, using recycled materials where possible. If your ceramics arrive damaged from transit, please photograph the package and contents as soon as possible and get in contact so a replacement or refund can be arranged.
- In the rare event that your item arrives faulty, please get in contact ASAP. Please note that items chipped from wear and tear, dropped or bent through misuse are not considered faulty.